Live chat systemen

Live chat integraties zijn een steeds populairdere manier voor instellingen om gepersonaliseerde, real-time ondersteuning te bieden aan studenten en docenten. LearnWise AI sluit naadloos aan op elke live chat provider, zoals LiveChat.com, en biedt aanpasbare opties voor wanneer en hoe live chat beschikbaar wordt gemaakt. Door AI te gebruiken om gesprekken te kwalificeren, belangrijke details te verzamelen en gebruikers prioriteit te geven, zorgt LearnWise ervoor dat live chatsessies effectief zijn en gericht op degenen die ze het meest nodig hebben.

1. Configurable Availability:

• Define live chat opening hours and automatically escalate AI queries to live chat only when agents are available.
• Tailor live chat availability based on user roles (e.g., students vs. faculty), specific channels (e.g., LMS platforms or portals), or particular use cases.

2. AI-Driven Pre-Qualification:

• LearnWise AI engages users first, collecting key information such as query type, urgency, and relevant context.
• For eligible cases, AI directs the user to live chat with all collected details handed off seamlessly to support agents.

3. Flexible Integration:

• Link Out to Providers: Launch live chat sessions via external URLs for providers like LiveChat.com or other third-party tools.
• Embedded Chat: Embed live chat functionality directly within LearnWise AI for a cohesive user experience.

4. Streamlined Workflows:

• AI handles repetitive or low-priority queries, freeing live agents to focus on high-value interactions.
• Support agents receive pre-validated queries, reducing response time and improving service quality.

Maximized Efficiency: By qualifying inquiries upfront, LearnWise ensures live chat sessions are used strategically, avoiding agent overload while maintaining top-tier service. Customizable Integrations: Whether your institution prefers embedding live chat or linking out to existing tools, LearnWise adapts to your workflows with ease. Seamless AI Handoff: Agents receive all necessary context, eliminating the need for users to repeat themselves and speeding up issue resolution. Enhanced Communication: Combining AI triage with live chat offers a balanced approach to student and faculty support, improving satisfaction while optimizing operational resources.